Questions, answered
FAQs
Before you arrive
A few things guests usually ask before they arrive in the pines.
Reservations
Are there any restrictions on reserving a room from other countries?
Reservations can be made from anywhere. Amaya Retreat is in Soc Son, on the edge of Hanoi — guests travel from Vietnam and from abroad.
Where can I find room descriptions?
Open Accommodation for each house: Villa Suite, bungalows, size, guests, and photographs. Write to us if you would like a quieter recommendation.
What is the room rate? What taxes and additional charges apply?
Rates are shown on each room and at booking. They are per night and may change with the season. Taxes and any extra charges are listed before you confirm.
Can I get a corporate rate when booking online?
Corporate and group rates are arranged with the retreat. Write to us with your company name and dates; we will reply with what we can offer.
Payment and Cancellation
Will my credit card be charged before I arrive?
A deposit may be taken when you confirm, depending on the dates and the house. If a guarantee is required, the card is charged as soon as we can process it. The rest is usually settled at the retreat.
Do I need to guarantee my reservation with a credit card or a deposit?
Yes. A card or a deposit holds the room. We will tell you what is needed when you book.
Can I use loyalty points or airline awards?
Amaya is an independent retreat. We do not take hotel-chain points. Offers on the site, or a note to us, are the way to ask for a better stay.
Do I have to send my credit card over the Internet to book?
You can book through our secure booking page, or reserve by phone or email and settle later. We never ask you to send a full card number in an ordinary message.
Have more questions?
Have Any Questions?
What time is check-in and check-out?
Check-in from 14:00. Check-out by 12:00. Early arrival or a late leave can be arranged when the house is free.
Can I change the travel date?
Yes, subject to the house being free. Write or call as soon as plans change. Terms depend on how close the stay is.
My discount code is not working. What do I do?
Codes have dates and rooms they apply to. Try again, or send us the code and your dates — we will check it.
Do I need to apply for a visa?
That depends on your passport. Vietnam entry rules change; please check with the embassy or a trusted visa service before you travel. We can share the stay details you need for the application.